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Siebel Systems wurde von Frost & Sullivan zum
Marktführer im Bereich Customer Relationship Management
für den Raum Asien-Pazifik und Japan ernannt.


  • Die aktuelle Studie von Frost & Sullivan belegt, dass
    Siebel Systems seine Führungsposition gegenüber seinen
    regionalen Mitbewerbern ausbauen konnte.
  • Siebel konnte seinen Marktanteil im Vergleich zum nächsten
    Wettbewerber fast verdoppeln und weitet seinen jährlichen
    Anteil an Lizenzerlösen auf 38 Prozent aus (2002).
  • Laut Frost & Sullivan konnte Siebel Systems seinen
    Marktanteil im asiatisch-pazifischen Raum von 33,4 Prozent in 2001
    auf 38 Prozent in 2002 steigern, obwohl es im gleichen Zeitraum
    einen 6,6-prozentigen Rückgang in diesem Marktsegment



Frost & Sullivan Ranks Siebel Systems as CRM Market Leader
in Asia Pacific and Japan

Siebel Systems Extends CRM Market Share, Receives Market
Engineering Leadership Award for Third Consecutive Year

SINGAPORE, November 12, 2003-Siebel Systems, a leading provider
of multichannel business applications software, has been named the
market leader in the Asia Pacific and Japan customer relationship
management (CRM) software market by Frost & Sullivan, a premier
global research firm and leader in growth consulting. The firm’s
latest industry research* reveals that Siebel Systems has extended
its lead over its regional competitors with almost twice the market
share of its nearest competitor and an annual license revenue share
of 38 percent in 2002.

According to Frost & Sullivan, Siebel Systems increased its
Asia Pacific market share from 33.4 percent in 2001 to 38 percent
in 2002, despite a 6.6 percent decline in the regional CRM market
during the same period. Frost & Sullivan expects the market to
experience an 8 percent growth rate in 2003 and a similar compound
annual growth rate through 2009 to top U.S.$406.8 million.

Siebel Systems also received Frost & Sullivan’s 2003 Market
Engineering Leadership Award in the Asia Pacific CRM software
market, validating the vendor’s leadership position for the third
consecutive year. Frost & Sullivan’s Market Engineering
Leadership award recognizes organizations that demonstrate
diligence, perseverance, and dedication in developing successful
business models and excelling in the increasingly competitive
global marketplace. The award is bestowed to a market share leader
that displays excellence in market engineering-from identification
of market challenges, drivers, and restraints to strategy
development and methods of addressing market dynamics.

„Siebel Systems continues to outpace rivals and has successfully
increased its market share leadership for three consecutive years,
an astounding feat that no other vendor has achieved,“ said Moaiyad
Hoosenally, Industry Manager of Frost & Sullivan Technology
Practice. „Siebel Systems has established an excellent reputation
in the Asia Pacific CRM industry by maintaining a singular focus on
customers and developing applications that enable organizations to
generate customer satisfaction and accelerate business growth.“

According to Frost & Sullivan, Siebel Systems continues to
be the vendor of choice for CRM solutions in Asia Pacific and
Japan, securing large-site deployments in the past year with
companies including United Overseas Bank, NTT, and National
Australia Bank. Frost & Sullivan added that Siebel Systems
offers one of the most comprehensive CRM solution suites,
encompassing more than 20 components covering all aspects of sales,
marketing, customer service, interactive selling, and analytics.
Siebel business applications incorporate industry-specific best
practices based on more than 3,500 customer deployments worldwide
and enable organizations to meet business objectives and deliver
best practices in both internal and customer-facing operations.

„This award is a testament to the success Siebel Systems
continues to enjoy across the region,“ said Carlos Chou, Vice
President and General Manager, Asia Pacific and Japan, Siebel
Systems. „Organizations in Asia Pacific and Japan increasingly
choose Siebel Systems for our proven industry-specific best
practices, demonstrable return on investment, and unwavering
commitment to ensuring that our customers‘ CRM initiatives are

* Frost & Sullivan, Market Engineering Research for the Asia
Pacific & Japan Customer Relationship Software Market
2002-2009, October 2003.

About Frost & Sullivan
Frost & Sullivan, an international growth consultancy, has been
supporting clients‘ expansion for more than four decades. Our
market expertise covers a broad spectrum of industries, while our
portfolio of advisory competencies include custom strategic
consulting, market intelligence and management training. Our
mission is to forge partnerships with our clients‘ management teams
to deliver market insights and to create value and drive growth
through innovative approaches. Frost & Sullivan’s network of
consultants, industry experts, corporate trainers and support
staff, spans the globe with offices in every major country. For
more information, please visit

About Siebel Systems
Siebel Systems, Inc. is a leading provider of business applications
software, enabling corporations to sell to, market to, and serve
customers across multiple channels and lines of business. With more
than 3,500 customer deployments worldwide, Siebel Systems provides
organizations with a proven set of industry-specific best
practices, CRM applications, and business processes, empowering
them to consistently deliver superior customer experiences and
establish more profitable customer relationships. Siebel Systems‘
sales and service facilities are located in more than 30

Except for the historical information contained herein, this
press release contains forward-looking statements that involve risk
or uncertainties. Future operating results of Siebel Systems may
differ from the results discussed or forecasted in the
forward-looking statements due to factors that include, but are not
limited to, risks associated with customer relations, such as the
availability of Siebel Systems‘ products and services, customer
implementation of products and services, relationships with
customers, third-party vendors and systems integrators,
concentration of revenues in a relatively small number of
customers, existence of errors or defects in products, ability to
successfully manage growth, significant current and expected
additional competition and the need to continue to expand product
distribution and services offerings. Further information on
potential factors that could affect the financial results of Siebel
Systems are included in Siebel Systems‘ Annual Report on Form 10-K,
Quarterly Reports on Form 10-Q and its other filings with the
Securities and Exchange Commission, which are available at Siebel Systems assumes no obligation to update the
information in this press release.

Siebel is a trademark of Siebel Systems, Inc. and may be
registered in certain jurisdictions. All other product and company
names mentioned are the property of their respective owners and are
mentioned for identification purposes only.